@booklet{Greiler:2009.testingday,
	author          = {Michaela Greiler, Hans-Gerhard Gross, Arie van Deursen},
	title           = {Do Services Require Online Testing? - A Case Study},
	year            = {2009},
	month           = {November},
	howpublished    = {Dutch Testing Day 2009},
	address         = {Eindhoven},
	editor          = {Frank Stappers},
	publisher       = {Holbox},
	volume          = {2009},
	project         = {ARTOSC},
	topic           = {Testing},
	group           = {SE}
}