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@article{klosEtAl:2011-ieeeis,
	author          = {Tomas B. Klos and Koye Somefun and Han La Poutré},
	title           = {Automated Interactive Sales Processes},
	journal         = {IEEE Intelligent Systems},
	year            = {2011},
	month           = {July - August},
	volume          = {26},
	number          = {4},
	pages           = {54--61},
	issn            = {1541-1672},
	url             = {http://dx.doi.org/10.1109/MIS.2010.34},
	group           = {ALG}
}